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States create call centers for healthcare exchanges

Many states have already received questions from residents regarding the upcoming state health insurance exchanges, and some decided to open call centers to help people understand how the marketplaces will work.

Maryland and Minnesota are two of the states that have already seen heavy call center activity. According to USA Today, only a few states have opened call centers to answer resident questions. The call centers are one way residents can learn about the ins and outs of the upcoming marketplaces, as many states may not be marketing the exchanges. USA Today reported residents of those states in particular may not even be aware of the insurance exchanges, as many Americans are still unaware of how the Affordable Care Act (ACA) impacts them. 

In fact, the Star Tribune reported the insurance marketplace call center in Minnesota received more than 200 calls in its first five hours of operation. With more than 1 million residents expected to enroll in Minnesota’s exchange when it opens on Oct. 1, the Star Tribune reported the call center’s significant use may indicate a smooth insurance marketplace rollout.

According to USA Today, Maryland was also one of the first states to provide residents with call center assistance. 

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Erin Woulfe
Erin Woulfe
Erin Woulfe likes to write about things that matter. Keeping her finger on the pulse of what’s happening in the public sector world, she blogs about the latest legislative news and employee benefit trends that affect our school, city and county clients. She’s been with NIS since 2002. “I love connecting to our clients and providing them with the tools they need in order to administrate their plan,” says Erin. “Whether that be materials to educate their employees on certain benefits, how to effectively communicate change within an organization or just providing tips and how-to’s to help them make their job easier.”

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