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More than 15,000 submissions lost

Technical issues associated with the Affordable Care Act’s federal insurance exchange website may be nearing an end, but not before 15,000 user submissions were lost in translation, according to The Washington Post. After shoppers submitted required personal information through the insurance exchange portal that was intended to be received by insurers, thousands of 834 documents never found their way out of back-end glitches. The 834 document is an online form where customers fill in and submit personal information. 

Now, the responsibility lies with customers and insurers to double check coverage, although the number of reported incidents appears to be on the decline, the Post suggested. 

“The vast majority of the work is retroactive,” said Julie Bataille, a spokeswoman for the agency overseeing a team of IT administrators tasked with repairing the website. 

The Department of Health and Human Services reported that since December’s enrollment numbers have increased, fewer submission errors have occurred and are now “close to zero,” according to an HHS blog post, CBS Tampa affiliate WSTP reported. 

The news comes as a relief to many who have yet to buy health insurance, or for those whose information was lost, by the Dec. 23 deadline to qualify for Jan. 1 coverage. 

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Erin Woulfe
Erin Woulfe
Erin Woulfe likes to write about things that matter. Keeping her finger on the pulse of what’s happening in the public sector world, she blogs about the latest legislative news and employee benefit trends that affect our school, city and county clients. She’s been with NIS since 2002. “I love connecting to our clients and providing them with the tools they need in order to administrate their plan,” says Erin. “Whether that be materials to educate their employees on certain benefits, how to effectively communicate change within an organization or just providing tips and how-to’s to help them make their job easier.”

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