MN House passes exchange bill
March 6, 2013
OH legislators propose Healthcare Freedom Act
March 11, 2013
Show all

Maryland health exchange aims to serve non-English speakers

As Maryland makes progress in the implementation of the state-based healthcare exchange, lawmakers have begun discussions on how to help insurance consumers who do not speak English, according to The Associated Press.

Danielle Davis, a spokesperson for the Maryland Health Exchange told the news service the agency will create a call center with translators and six branches throughout the state with employees who are familiar with the respective areas and can help local residents. The benefits marketplace administrator will also implement outreach initiatives through faith-based groups and radio, television and social media advertising.

In addition, the agency will provide information in different languages available for download online to help people shop for and purchase insurance.

“We’re not just using a one-size-fits-all approach,” Davis said.

In 2007, there were nearly 308,000 Maryland residents speaking English less than very well, according to The AP. Spanish speakers comprised the largest population of non-English speakers with more than 142,643 people, and there were a little more than 28,000 people who spoke Chinese.

The Maryland Health Benefit Exchange website is currently only available in English. Users can access the agency’s calendar of events, find information about committees and access outside resources.

Share this:
Erin Woulfe
Erin Woulfe
Erin Woulfe likes to write about things that matter. Keeping her finger on the pulse of what’s happening in the public sector world, she blogs about the latest legislative news and employee benefit trends that affect our school, city and county clients. She’s been with NIS since 2002. “I love connecting to our clients and providing them with the tools they need in order to administrate their plan,” says Erin. “Whether that be materials to educate their employees on certain benefits, how to effectively communicate change within an organization or just providing tips and how-to’s to help them make their job easier.”

Leave a Reply

Your email address will not be published. Required fields are marked *