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Insurance terminology confusing to many

Health insurance jargon can seem like a foreign language to many Americans, and those who bought insurance benefits on the federal and state exchanges are encountering issues navigating what certain words mean, according to Kaiser Health News.

Kaiser reported insurance terms and phrases, such as coinsurance and deductible, can be confusing to even those who have had health insurance for years. A lack of health literacy can be detrimental to the healthcare industry, according to Kaiser, as Americans who don’t understand what certain insurance jargon mean might not be able to use their health plans correctly. In addition, Kaiser reported Spanish-speaking Americans even have trouble understanding insurance terms when they are translated from English to Spanish, because the phrases and words often don’t come with explanations about what they mean.

An article in Philly.com noted some insurers have started educating their consumers, providing enrollees with information on what the difference between certain types of plans are and what a deductible means.

However, this information can be late in arriving. Some enrollees didn’t even receive information on what is even covered in their new health plans until months after their coverage started, according to Kaiser.

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Erin Woulfe
Erin Woulfe
Erin Woulfe likes to write about things that matter. Keeping her finger on the pulse of what’s happening in the public sector world, she blogs about the latest legislative news and employee benefit trends that affect our school, city and county clients. She’s been with NIS since 2002. “I love connecting to our clients and providing them with the tools they need in order to administrate their plan,” says Erin. “Whether that be materials to educate their employees on certain benefits, how to effectively communicate change within an organization or just providing tips and how-to’s to help them make their job easier.”

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