The federal health insurance marketplace website has experienced technical glitches since the opening of the exchanges, and a team of contractors has been called in by the government to overhaul the site.
According to The Washington Post, computer experts from government agencies and even private companies have been asked to help the current team fix HealthCare.gov, the federal marketplace website. Although the newspaper reported President Barack Obama’s administration won’t reveal the details of the project or which experts are working on overhauling the site, the president has expressed his concern about ensuring Americans are able to shop for insurance benefits through the site.
Some of the issues Americans are having with the site are inaccurate information about federal tax credits, trouble with creating a personal account and being shown multiple enrollments and cancelations, the Post reported.
The reconstruction is expected to be extensive. According to The New York Times, many contractors are saying major components of the website will have to be reconfigured for it to run smoothly. Although the contractors were asked by administration officials to have the site completed by Nov. 1, The New York Times reported the contractors said it may take until Dec. 15 for the site to be fully operational.