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Healthcare.gov paying insurance companies through ‘guesswork’

As glitches in the Healthcare.gov website continue President Barack Obama’s administration IT professionals made an attempt to reconcile the issues, although for many some questions remain. 

It would appear as if the administration is asking the same thing, with White House officials now encouraging shoppers of the federal site to “double-check” their statuses, according to The Guardian. 

While front-end website operations seem to have been repaired, concerns over the functionality of back-end operations are now in question. The issue has been confusing for insurance companies that are affected by the yet unbuilt payment portion of the site, according to Town Hall.

In an attempt to help customers discover if their coverage was approved, Jay Carney, White House spokesman, said the agency behind the portal was reaching out to shoppers to let them know if they received coverage, Town Hall reported. 

When Carney was asked by reporters if the administration could guarantee customers who enrolled would be covered by Jan. 1, he said shoppers need to check on their own behalf. 

“What I would say is that CMS is reaching out to those who have enrolled to make sure they know the steps they need to take to ensure coverage kicks in,” Carney said. “If consumers are not sure if they are enrolled they should call our customer call center or the insurer of their choice to make sure they are covered by January 1st.”

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Erin Woulfe
Erin Woulfe
Erin Woulfe likes to write about things that matter. Keeping her finger on the pulse of what’s happening in the public sector world, she blogs about the latest legislative news and employee benefit trends that affect our school, city and county clients. She’s been with NIS since 2002. “I love connecting to our clients and providing them with the tools they need in order to administrate their plan,” says Erin. “Whether that be materials to educate their employees on certain benefits, how to effectively communicate change within an organization or just providing tips and how-to’s to help them make their job easier.”

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